Terms of Use
Last updated: October 28, 2026
These Terms of Use ("Terms") are a legal agreement between you (and any organization you represent) and Rivo Labs LLC ("Rivo Labs", "we", "us"), a limited liability company organized in New Mexico, USA, governing your use of our products: Rivo, Rivo AI and inotrack (together, the "Services"). By accessing or using the Services you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be at least 13 years old (or the minimum age of digital consent in your country) to use Rivo and Rivo AI, and at least 18 to use inotrack. You must be able to form a binding contract. If you use the Services for an organization, you represent that you are authorized to bind it.
2. Accounts
You are responsible for your credentials and for all activity under your account. Provide accurate information, keep it current, and notify us of unauthorized use at [email protected].
3. License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal use (Rivo, Rivo AI) or internal business use (inotrack). You may not copy, modify, reverse-engineer, resell or create derivative works except as permitted by law.
4. Subscriptions and payments
Some features require a paid subscription; prices and billing periods are shown before purchase. Purchases through the Apple App Store or Google Play are billed by those platforms under their terms and renew automatically unless cancelled through the platform before the period ends. Direct Rivo and inotrack plans are prepaid and extended when a new payment is received. Rivo direct card payments do not save your card or charge it automatically. Where cryptocurrency checkout is offered, you send payment on the specified network and we verify the transaction. Other recurring billing applies only where separately disclosed before purchase; we do not store full card numbers in our billing system. Refunds follow the applicable store policy and applicable law.
5. Acceptable use
You agree not to: (a) use the Services unlawfully or to infringe others' rights; (b) upload malware or attempt to disrupt, overload, reverse-engineer or gain unauthorized access; (c) scrape or harvest data except as expressly permitted; (d) misrepresent your identity; or (e) store or transmit unlawful content.
5a. AI-specific (Rivo AI)
You agree not to use Rivo AI to generate or disseminate unlawful, harmful, deceptive or infringing content, to build competing models, or to submit others' personal or confidential data without a lawful basis. AI output may be inaccurate; you are responsible for reviewing and for how you use it, and must not present it as professional (legal, medical, financial) advice.
5b. inotrack-specific
Customer is the controller of end-user/visitor data it collects through inotrack; Rivo Labs acts as processor on Customer's instructions. Customer is solely responsible for having a lawful basis, providing privacy notices, obtaining required consents (including cookie/tracking consents), honoring end-user rights and complying with applicable law in the jurisdictions it targets. inotrack must not be used for cloaking to enable fraud, unsolicited bulk messaging, or to disguise unlawful activity.
6. Your content and AI output
You retain ownership of content you submit. You grant us a limited license to host, process and display it solely to operate and provide the Services. Subject to these Terms and applicable law, as between you and us you own the outputs generated for you by Rivo AI; you are responsible for your inputs and for your use of outputs. You must have the rights to the content you submit.
7. Intellectual property
The Services, including their software, models, design, trademarks and content (excluding your content), are owned by Rivo Labs or its licensors and protected by law. These Terms grant you no rights in our intellectual property except the license above.
8. Third-party services
The Services may link to or integrate third-party services (app stores, payment processors, AI model providers, integrations), governed by their own terms. We are not responsible for third-party services.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. We do not warrant that the Services will be uninterrupted or error-free, or that AI output or analytics will be accurate or complete.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVO LABS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE RELEVANT SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR USD 100. Some jurisdictions do not allow certain limitations, so some may not apply to you.
11. Indemnification
You agree to indemnify and hold harmless Rivo Labs from claims arising out of your content, your use of the Services, or your violation of these Terms or of law — including, for inotrack, claims by end users or regulators relating to your tracking activities — to the extent permitted by law.
12. Termination
You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, for non-payment, or where necessary to protect the Services or comply with law. On termination we delete or, for a limited period, make available for export your data, subject to law. Provisions that by their nature survive (IP, disclaimers, liability, indemnity) survive termination.
13. Governing law
These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-laws rules, and the courts located in New Mexico will have jurisdiction, except where mandatory consumer-protection law in your country of residence provides otherwise.
14. Changes
We may update these Terms and will post a revised "Last updated" date; where required we will notify you. Continued use after changes means you accept the updated Terms.
15. Contact
Rivo Labs LLC — [email protected], 1209 Mountain Road Pl #10346, Albuquerque, NM 87110, USA.